Consulting Tip: Problem Solve Like a Yogi Not a Two-Year Old

I love my walks. Besides a stress reliever, they’re the genesis of many a blog post. And my last walk was no disappointment – although the idea came not from a free flow of thought, but rather a bothersome technical glitch.

I love listening to music as much as I do walking, but my iPhone was taking away from that pleasure. Every 1 – 4 minutes, it would make this odd beeping sound and jump to another song. It started doing it about a month or ago, and I couldn’t figure out why. Sometimes it was so bad, I just turned it off and walked – grumpily – without any music. In other words, I acted like a two-year old who was deprived her favorite toy.

This time was different. When the phone acted up, instead of checking immediately into frustration, I stopped, took a breath, and thought, “There has to be a logical reason for this.” I checked “More” in the iPod, nada. I then checked settings and noticed that “Shake to Shuffle” for the iPod was “On.” I turned it off, and voila! My iPhone stopped beeping and skipping, and I walked off happy.
Stop. Think. Breathe.
As I continued my walk, I thought how apropos the experience was to how we often approach business challenges that come our way: technical glitches, problem clients, mistakes we make, you name it.

If we simply refused to check into frustration first and instead took several deep breaths (or even five minutes worth), it would work wonders.

Deep breathing:

  • Reduces stress
  • Releases endorphins
  • Lowers blood pressure
  • Helps clear and focus the mind

Sure sounds like a great platform for problem solving, if you ask me – even better than my screaming meme doll. Although I’m keeping it, because sometimes you just need a good laugh to keep you centered.

So are you a two-year old or yogi when things get off kilter?

And do you agree this is a good business approach or am I just full of hot air?' About Avery Horzewski

Principal of AVE Consulting, Avery is a marketing and customer communications consultant, and serves on WIC's board of directors as president. As a consultant, she works with companies of all sizes to develop compelling, persuasive, and effective customer-centric marketing and communication strategies that encompass everything from websites to social media to print collateral. Avery assumed the role of WIC president in January 2010, after overseeing the organization’s marketing, PR, social media, and website initiatives for three years.

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