High quality listening is always important. It's even more important when people are stressed, as so many people are in the current economy. People are distracted, and getting more so. Listening skills are tested, sometimes to the breaking point. In a recent brief exchange on Twitter, one writer lamented the loss of good listening skills. Here was his quick comment: (Large coffee purveyor to remain unnamed here), "why oh why do you always insist on putting whipped cream on my drinks, … [Read more...]