I've been a marketing and customer communication consultant full time since February 1999. Around March 2001, I redid my website, and that website remained in place, pretty much in the same format, until October 2009. I cringe as I write that. It's not that the site was horrible, but it was sadly out of date. Instead of practicing what I preached, I fell into a doctor's "do-as-I-say-not-as-I-do" syndrome -- advising clients to do things that I was ignoring in my own business. … [Read more...]