For various projects you will at times find you can deliver a more comprehensive solution to your client by bringing in collaboration partners. This can be under your own brand, and they subcontract to you, or as strategic partners with separate brands. One of the areas where this collaboration assistance is often required is with market research, whether informal or formal, qualitative or quantitative. The audiences can internal (such as management team and employees) or external … [Read more...]
How loyal are your customers?

Repeat purchase and loyal customers help drive your business success, revenue and profit How can you tell how loyal your customers are? You can do a self-assessment and/or bring some experts in to help you benchmark your current state and help you improve it (from where ever you are starting). Here are some questions you can ask to start your own self-assessment to get a head-start: To what extent are your customers repeat users? Would they recommend your company? How highly would … [Read more...]
Market Research Tips to Ensure Meaningful and Actionable Results
Market research can be an invaluable tool to help client companies make the right decisions and take the most effective actions. It can also be more of an academic study. How you approach and use market research can influence whether your outcome is extraordinarily useful or ho-hum. Here are a few tips on how to ensure your market research is both meaningful and actionable. First, be clear on your goals. Why are you doing the research? What insights do you want from the research results? … [Read more...]
Active Listening Tips
Active Listening Can be Your Secret Weapon If you do active listening well, you can establish yourself as someone who "gets it" and who delivers tailored solutions to your clients. It also enables you to take more targeted and effective actions. To begin, it's important to have the proper set of expectations about the Active Listening process. Active listening is a skill, and like any skill, it takes time, effort, and practice. And, it's not always easy or convenient. The tips for … [Read more...]