About Deborah Siegle

Deb Siegle assists clients with strategic research, branding, positioning and messaging, market and product development and launch, technology and competitive analysis, and customer loyalty and experience projects. She helps clients ‘get it right’. Deb helps clients improve their bottom line with each ‘right step’ … to deliver the right products and services - using the right message - to the right people - in the right market - with the right experience. She quickly identifies and addresses core issues, developing actionable strategies and tactics that make a measurable difference to her clients.

Deb has more than 25 years of marketing, customer service, and sales experience in public and privately-held companies in high tech, healthcare/biotech/wellness, sustainability, and professional services. She brings a unique combination of strategic and tactical skills developed through hands-on line management experience at fast-growing companies.

Prior to founding Strategic Marketing Solutions, Deb held senior level positions in customer satisfaction and service, marketing, product management, and market development. She has also held leadership positions in various industry associations, and is currently president of WiT and a board member of WIC.

Deb is a popular speaker and has been featured in executive pod- and web-casts on "Customer Voice”, “Building Customer Loyalty,” "The Power of Retention Marketing,” and “How Research Can Reveal New Insights into Your Customers, Your Product, & Your Brand.”

How to Select the Right Researcher to Collaborate With

Is this research partner the best one for you?

For various projects you will at times find you can deliver a more comprehensive solution to your client by bringing in collaboration partners. This can be under your own brand, and they subcontract to you, or as strategic partners with separate brands. One of the areas where this collaboration assistance is often required is with market research, whether informal or formal, qualitative or quantitative. The audiences can internal (such as management team and employees) or external … [Read more...]

How loyal are your customers?

Be a loyalty magnet

Repeat purchase and loyal customers help drive your business success, revenue and profit How can you tell how loyal your customers are? You can do a self-assessment and/or bring some experts in to help you benchmark your current state and help you improve it (from where ever you are starting). Here are some questions you can ask to start your own self-assessment to get a head-start: To what extent are your customers repeat users? Would they recommend your company? How highly would … [Read more...]

Market Research Tips to Ensure Meaningful and Actionable Results

Market research can be an invaluable tool to help client companies make the right decisions and take the most effective actions. It can also be more of an academic study. How you approach and use market research can influence whether your outcome is extraordinarily useful or ho-hum. Here are a few tips on how to ensure your market research is both meaningful and actionable. First, be clear on your goals. Why are you doing the research? What insights do you want from the research results? … [Read more...]

Active Listening Tips

Active Listening Can be Your Secret Weapon If you do active listening well, you can establish yourself as someone who "gets it" and who delivers tailored solutions to your clients. It also enables you to take more targeted and effective actions. To begin, it's important to have the proper set of expectations about the Active Listening process. Active listening is a skill, and like any skill, it takes time, effort, and practice. And, it's not always easy or convenient. The tips for … [Read more...]