I was thinking about WIC’s survey results from last week’s meeting when I came across an interesting article by Geoff Colvin in Fortune from March 2, 2009.  In talking about products, he asserts that smart companies can raise prices in the midst of the recession.  Using a classic pricing matrix,  he talks about the long term impact of pricing decisions and how they are made.  None of this is new.  I assert that the same principles apply to us in the professional services marketplace as well. Differentiating your service and selling value to the client is still the name of the game for successful consultants.

So be fearless and understand your value to the client before you begin discussions on the project. The recession will not last forever, and we need to be ready.

I just read a great article in the Wall Street Journal in the Small Business section: In Recession Specials, Small Firms Revise Pricing.

While the article focuses on small businesses other than consulting, its core message is worth noting if you find your client pool drying up during the current economic client.

Be creative. Be flexible. Be open (to new ideas). These are the ideas that I take away from this article, which are good to remember even when times aren’t tough.

There’s been a lot of press in the last few months about ‘Twitter Quitters’ and the 60% of users that stop tweeting after about a month. And now, there appears to be some indication that Twitter usage has flatlined, although time spent on Twitter in the last year has grown a whopping 3712%.

A lot of people have tried Twitter and a lot still don’t get it. Many perceive it still as way to broadcast what you had for lunch or simply to brag about your latest achievement — but those of us who’ve stuck with it are probably in there for the long term. As this wise blogger posted, it takes time to get it. (Be sure to read the comments in that blog post too; you’ll get a good sense of the various reactions to Twitter.)

Me? I’m sticking with it, definitely. I had a few ‘hmmm…’ moments when starting out, but I think this is to be expected with any new communication medium. Perhaps in our ‘more now’ society, and the ease of so many Internet-related applications and tools, we are expecting it to be easier. But as with many endeavors, sticking with it can have some real advantages.

Like any networking, Twitter is not an immediate pay-off. Just as you wouldn’t walk into any networking meeting and expect to get business (although it can happen), you shouldn’t tweet expecting to garner any immediate ROI, either. Like any good networking, you’ll need to spend time (and definitely more than a month) growing and cultivating your following/follower list to start to see the real value.

As Hutch Carpenter points out in his post, it’s about finding your stride on Twitter. Some get it immediately, for others it takes more time. If you’re going to try tweeting, I recommend committing for at least 3 months. Even if you think you have no idea what to say, at least start following others and read along until you feel comfortable enough to start tweeting. It really does take time and I think chances are high that as a business user, you’re going to see benefit within that 3 month period.

Following is what I’m getting out of Twitter already, in the short time that I’ve been tweeting. And by the way, I don’t tweet everyday, and I don’t tweet a lot. A good day for me is probably somewhere between 5-10 tweets, sometimes a lot less. And sometimes, nothing at all. I think it will increase in the future, but for now, I’ve taken the pressure off of myself to be a ‘power tweeter’ and am enjoying what I’m getting from Twitter for now — which is definitely enough to keep me coming back.

Accessibility
An amazing number of high-level and accomplished people are on Twitter already. And most likely, at least a few of them are in your field of work. To have access to their daily thoughts, interests, rants and raves is exciting, informative and instructive all at once. Also good: the potential to connect very genuinely with these people, and the possibilities that lie therein. You can tweet them directly, and they just might answer back. Probably more so than if you sent them an email.

Information
Staying ahead of the curve is a challenge no matter what your field of expertise. And key to staying ahead is information. In the three months I’ve been on Twitter and started following people whose tweets I like and work I respect, I have gained access to a plethora of sites, articles and general information (both business and personal) that I may not ever have stumbled across before. It can be overwhelming, but once you get used to picking and choosing what to pay attention to, it’s actually wonderful to have so much information coming effortlessly to your desktop every day. And if you’re an info/news junkie, you’ll love it.

Speed
I can’t think of a faster way to disseminate or have access to information these days. The immediacy of Twitter is key to its success and there have been numerous instances of Twitter users coming to the rescue in one way or another for fellow tweeters.

Insight
Tweeting is a great way to get some insight and perspective into the personalities of the people you’re following. Some tweeters keep it strictly business, but many do not. And while it’s not the same as working together (virtually or otherwise), it can definitely give you information to consider as you’re deciding who you’d like to join you on a project — or not (!)

Antidote to Isolation
As a consultant, you may already be far too familiar with this one: isolation. After 11 years of running my own business, it’s what I dislike the most about being self-employed. Networking is nice, but sometimes hard to get because of distance, time or both. Twitter is no replacement for human interaction, but it’s not bad. I already feel a good deal less isolated and know that with a small amount of effort on my part, I can immediately reach out to a large community of fellow designers (and interesting non-designers as well) with my questions, comments and general instinct to share info and neat things I run across. It’s as fun as it is informative.

I orginally thought tweeting would only work for certain personality types. But now I see it as an indispensable business tool that any consultant would be wise to seriously consider and include in their arsenal of brand-building and self-promotion. You may not love Twitter, and you may not end up being a heavy user. But chances are that if you understand the power of networking and viral marketing, you’re going to ‘get it’ immediately. For the small amount of effort it takes to be on Twitter, the rewards are pretty significant.

Happy tweeting! And be sure to leave a comment about your Twitter experiences — both good and bad.

Have you ever come across a company logo that looked like a jumbled mess of drawings? Where there were so many elements competing for your attention that you didn’t even know where to look or what it all meant? The job of your logo is to communicate what your business is all about in an instant. But if you try to say too much in that instant, it’s more likely your customers and prospects will either not get the message or get the wrong message.

The key to avoiding a confusing logo is to keep it simple. Here are three easy steps to create a clear, uncomplicated logo as part of a corporate identity development strategy — a logo that communicates your key message to your target audience:

1. Don’t try to say too much. Your logo should tell the story of your brand. That story is made up of four parts:
      
   • Your company’s personality
     
   • The type of services or products you offer
     
   • What distinguishes you from your competition
     
   • Who you can best help

   Once you develop your brand story, scale it back to one or possibly two main ideas that you want customers and prospects to instantly see in your logo. If you’re trying to tell a complicated story, then your logo design will reflect that and have little impact. Again, simple is best.

2. Don’t include too many details in the icon. A logo that contains a lot of visual elements may turn out to be too complicated. Keep the number of shapes, lines, and other design elements at a minimum to make the image as clear and clean as possible. If you include too many design elements, it’s more likely that when you scale the logo down, some of the finer details will be blurred, and it may not print well.
3. Keep the icon and the name of your company separate. If you layer your company’s name on top of the icon in your logo, it can be difficult to read. Moreover, if you include text on top of the icon, the concept may get lost. Separating the image and the company name will make both easier to read and understand.
   

There are 3 main types of logos that a consultant can choose to use for their business. Each has advantages and disadvantages for the consultant. Here are explanations and samples of each type, to help you choose the best match for your consultancy.

Combination logo: The most effective option for creating a consultant’s logo is to make a logo that contains both a graphic and your company name. This approach is called a combination logo. This type of logo contains both a memorable logo graphic that tells the story of who you are, what you do, and what makes you different as well as spelling out your business name for easy identification. One big advantage of this type of logo is that it combines an image and text – and having both combined will make the logo more memorable for viewers.

Text logo: A logo can be as simple as having your company name typeset in a unique font. The company name can have a small graphic embellishment – like an underline, or it can appear on a colored background. This is a simple approach that can work for many consultants. If you do go this route, you’ll miss out on some of the benefits that you can get by including a graphic in your company name – namely, that your logo won’t have an image in it to help clients remember it. However, if your company name is long, this approach will help you to keep the logo as clean and simple as possible. And, if your consultancy’s services or goals may change over time, there is no danger of your icon becoming inappropriate – since you don’t have one.

Symbol-only logo: You can design a logo that’s a symbol only (think Apple Computers or Nike). This approach is not recommended for consultants, though, because this type of logo takes a big investment in brand education to build up the association of your business name with the logo. Without that association, the logo will not have any meaning to the viewer, and will not help to build your brand.

I discovered a new tool that I already love — TBUZZ. It makes it easy for you to Tweet about the Web pages you visit without having to go to Twitter or TweetDeck or similar tools. Here’s how it works:

• Once installed, TBUZZ appears in your browser toolbar.
• When on a Web page that you want to share with your Twitter followers, simply click the TBUZZ icon in your toolbar.
• A TBUZZ window opens, with an already-shortened URL to the page and available character count.
• Type what you want to convey and click update, and that’s it. You’ve updated your Twitter feed without leaving the page you were reading.

TBUZZ also shows you others who are “TBUZZing” about the page and what they said.

A Note about Installing It on IE

Arc90, the company who developed TBUZZ offers a nice how-to video on its home page that shows how to install TBUZZ. For non-IE users, you simply drag and drop the prominent TBUZZ button on the home page to your browser toolbar, give the bookmark a name, and it appears in your bookmarks and in your browser’s toolbar.

For IE, there’s an extra step. After the link appears in your bookmarks, right click on it, and then click on “Add to Favorites Bar.” TBUZZ then appears in your browser toolbar.

Check out TBUZZ

MarketingProfs, a Women in Consulting (WIC) partner, posted a useful article by Clay McDaniel that details 13 essential social-media “listening tools,” separating them by free and paid-for. If you’ve ever wondered how you can “listen” to all the chatter about your brand or your clients’ brands, check out this article.

Read “13 Essential Social-Media ‘Listening Tools’“

Okay, I admitted in a previous post on Nine Twitter Tips for Business that I’m not someone who follows everyone who follows me because it’s the polite thing to do. So of course, I would find this nice little post on the TerraFarm blog to my liking.

Here are Tom’s top 10, all of which are worth keeping in mind as you start to Tweet:

1. Your picture hasn’t been set.
2. Your name is comprised of works like money, cash, free, sex….
3. You auto-DM me when I follow you.
4. Your Tweets are full of foul language.
5. You constantly lash out at me or others.
6. You constantly push your own product, service or blog, and tweet about nothing else
7. You’re never positive. Ever.
8. Your bio is empty and you live “nowhere.”
9. You haven’t Tweeted in months.
10. You are never “live.”

Read the full “10 Reasons to Unfollow/Not Follow Someone on Twitter” article

Jason Snell of Macworld.com wrote a nice overview on nine ways to use Twitter for business. It’s a great introduction for those who are unsure how Twitter can be used for business.

I agree with everything he says for the most part, with the caveat that you should assess any recommendations in light of your own audience, as well as what makes sense for your business. Consumer companies will have different needs from business-to-business companies who will have different needs from consultants and so on. The key is to view Twitter as a tool and not all tools work for all people.

The one recommendation I disagree with in part is “# 3: Follow people who are relevant…it’s polite to follow people. And by following people you are creating an ecosystem — people will see who you are following and consider those as suggestions for users they should follow as well.”

Yes, you should follow relevant people. And it may be polite to follow someone who follows you, but is it in your best interest to follow everyone who follows you? No is my philosophy. Follow people who make sense for you to follow.  For example, I won’t follow people who: 

• Never Tweet anything of interest to me
• Neglect to provide a bio and/or a link to more information about them
• Are only interested in selling me “stuff”
• Bombard followers with a plethora of Tweets daily – there are people who post 30 or more times in a day; and that’s way more than I want to here from anyone person

These are some of my personal guidelines for following people. They’re based on my reasons for using Twitter. I view Twitter as an information resource. So for me, it’s about sharing and receiving information.

Here are the high-level tips:

• Don’t automate it
• Be conversational
• Follow people who are relevant
• Make sure your people are on Twitter, and refer to them
• Answer your mentions
• Search for your name
• Consider creating sub-accounts for sections of your business or customer base
• Use Twitter to ask your customers questions…and get good answers
• Be a good Twitter citizen

Read the full “Nine Twitter Tips for Business” article

For those of you managing a WordPress blog but aren’t backing up your site, Christopher Penn posted a nice article on how to back up your WordPress blog in 60 seconds. When reading the article, make sure to read the couple of comments at the end that refer to also backing up database files (pasted below, too) 

“Yeah… I use a plug-in that automatically backs up the whole database and emails it to me. Daily. I save a month’s worth of backups so if something goes ugly or gets hacked, I can walk it back to when it WORKED.”

“Please be aware, though, that the WP export function only backs up internal-to-WordPress portions of your database. If you use plug-ins that store information in DB fields (such as PodPress), this will not keep that data safe. For that, I suggest you use WP-DB-Backup.”

Read the full “How to Back Up Your WordPress Blog in 60 Seconds” article